RESOLVING COMPLAINTS IS A PRIORITY

Our Commitment to Addressing Your Concerns

League Savings is committed to providing every client with the best possible level of service. Despite this, from time to time, something may go wrong. A misunderstanding may occur, or you may feel unjustly treated by us in some way. Our commitment to you is that we will address complaints quickly, courteously and fairly. Within 45 days or less, a written response will be issued to you, or if we are unable to resolve the complaint to your satisfaction, we will provide you with further alternatives to pursue your concern. Our complaints procedures are available in a written format and can be sent upon request.

Step 1: Begin with your Manager

In most cases, your concern will be resolved quickly, simply by telling us the details and discussing it with us. Talk to an employee or the manager of League Savings. If they can’t resolve the problem to your satisfaction, they will immediately refer you to a more senior company officer that will make every effort to resolve the issue at their level.

Step 2: Contact a League Savings and Mortgage Director

In the event you are not comfortable discussing your complaint with an employee or Manager of League Savings, or if they have not resolved the issue to your satisfaction, you can contact a Director of League Savings at the under-noted address. In that event, and depending upon the nature of your complaint, you will be directed to the appropriate Director.

Mail: League Savings and Mortgage Company, Halifax NS B3K 2R7
E-mail: lsmhalifax@aclsm.ca
Fax: (902) 454-3116

Step 3: League Savings Ombudsman

The League Savings Ombudsman is dedicated to resolving disputes fairly and professionally. Your complaint will be acknowledged right away, then, providing legal action has not been taken on the matter, it will be reviewed in an impartial and objective manner. You will receive a decision regarding your concern within 90 days.

Mail:
League Savings Ombudsman
6074 Lady Hammond Road, Halifax NS B3K 2R7
E-mail: ombudsman@aclsm.ca
Fax: (902) 454-3116

Step 4: Still Not Satisfied?

If you are not satisfied with the results of the League Savings Ombudsman’s effort to resolve your complaint, you may then contact Ombudsman for Banking Services and Investments. This office is independent from League Savings, whose purpose is to review your personal and business complaints where you are not satisfied with the resolution proposed by the League Savings Ombudsman.

Mail:
Ombudsman for Banking and Services and Investments
401 Bay St., Suite 1505, PO Box 5, Toronto, ON M5H 2Y4
Toll Free Telephone: 1-888-451-4519
Toll Free Fax: 1-888-422-2865
E-mail: ombudsman@obsi.ca

Contact the Financial Consumer Agency of Canada

The financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions, such as League Savings, to ensure they comply with federal consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers.

Mail:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building, 427 Laurier Avenue West, Ottawa ON K1R 1B9
Telephone: 1-866-461-2232
Website: www.fcac.gc.ca